Shipping Policy

At High Rise Collection, we aim to deliver your order as quickly and smoothly as possible  because elevated living should begin the moment you click “purchase.”

Processing Time

All orders are processed within 1–2 business days. You will receive an email confirmation once your order has been shipped, including tracking details. Orders placed on weekends or holidays will begin processing the next business day.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch

Shipping Locations

We currently ship to the U.S., Canada, the UK, and select European countries. If your country isn't listed at checkout, feel free to contact us at compliance@highrisecollection.com, and we'll do our best to accommodate.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We’ll work with you to resolve the issue quickly — your satisfaction is our priority.

Questions?

If you have any shipping-related questions, please don’t hesitate to reach out at compliance@highrisecollection.com. Our team is here to help.